Hotel PMS

Smart hotel operation, connected.

The desk and the floor stop guessing about each other. Innspot runs both from a single live record — so a room marked clean upstairs is sellable downstairs before the housekeeper reaches the next door.

How the two applications stay in step

Live sync · median under one second
Web
Innspot Panel Reservations, front desk, rates, reporting — the property command center.
writes ↔ reads
Single source
One data core Not an integration. One record, one truth, one audit trail.
queues offline
Mobile
Innspot Operation Housekeeping, maintenance, and mobile check-in — wherever staff are standing.
<1sMedian sync latency
OfflineQueues and replays in order
1 recordNo reconciliation step
99.9%Uptime, last four quarters
Why properties switch

Your data isn't missing. It's late.

Every fact you need already exists somewhere in the building. It just lives in a notebook, a group chat, or a spreadsheet that gets reconciled after midnight.

01

Status ages by the hour

Housekeeping records are accurate at the start of a shift and approximate by mid-afternoon. Rooms get sold before they're ready, or held long after they are.

Fixed by live room status
02

Faults live in group chats

A problem reported verbally at 22:00 is a problem rediscovered by a guest at 09:00, because nothing was ever attached to the room record.

Fixed by photo-backed tickets
03

Reports arrive after the decision

Occupancy compiled after midnight describes choices already made. The duty manager needed that number at 16:00.

Fixed by continuous reporting
The two applications

One system. Two front ends.

Web-based

The property command center

Everything the front office and management team need, in the browser, on every terminal — with permissions scoped to what each role actually does.

  • Reservations & rates. Availability, rate plans, and channel inventory in one grid.
  • Front desk. Check-in, folios, split billing, and guest history in one record.
  • Reporting. Occupancy, ADR, and RevPAR recalculated continuously.
  • Multi-property. Group view with per-site drill-down, one login.
panel.innspot.id / operations
Today · Harborline BayUpdated 12s ago
Occupancy
87%
ADR
$142
Arrivals
38
OccupiedCleanDirtyOut
Room 412 marked clean by Sari W.
Early check-in approved · Room 208
Maintenance ticket opened · 317 AC
Mobile app

Built for staff who never sit down

Operation is a task queue, not a database browser. Staff see what is theirs to do next and mark it done where they are standing — gloves on, one hand free, often with no signal at all.

  • Offline tolerant. Actions queue locally and replay in order on reconnect.
  • Photo-backed tickets. Faults raised from the room, attached to the record.
  • Targeted alerts. Requests route to the nearest staff member, not a broadcast group.
  • Shift-aware. Queues rebuild per shift — nothing is inherited silently.
My tasks · Floor 4Offline — 3 changes queued
Room 412Departure clean · 13:00
Done
Room 417Departure clean · 13:30
Now
Room 421Stayover · towels
Next
Room 428Inspection requested
Next
Room 431AC fault · photo
Ticket
Measured across deployments

What changes after week one.

42%Less time reconciling room status at shift handover
3.1hDaily admin hours returned to front office staff
<1sMedian sync latency between Operation and Panel
99.9%Platform uptime across the last four quarters

See it against your own floor plan.

Start a 30-day free trial with your own room inventory and shift structure — you will know quickly whether it fits how your property actually works.